Teofilus Hans Laheba
Customer Support Specialist
Professional Summary
I am a Customer Support Specialist with several years of experience in the IT field (WordPress, testing). Experienced in Customer Success, Research, and WordPress Websites. I am seeking a challenging opportunity to utilize my skills and knowledge, also willing to work as a team in any organization and achieve the goal of the company that focuses on growth and creativity and has a great passion for developing myself by reading books, interacting with people, and learning new things every day. Looking forward to new job opportunities and challenges
Experience
June 2021 - Present
Customer Success Agent, Chemicloud
Provide help desk support to Web Hosting users through conversations (live chat and emails).
Identify customer needs and help customers use specific features.
Finding bugs and reporting them to my supervisor.
Follow up with customers to resolve their technical issues.
February 2020 - April 2021
Customer Success Agent, Hostinger
Provide help desk support to Web Hosting users through conversations (live chat and emails).
Identify customer needs and help customers use specific features.
Inform customers about new features and functionalities.
Follow up with customers to resolve their technical issues.
February 2019 - January 2020
Supervisor, Ketemu.Co
Reviewing menu
Recruitment
Training Employee
Handling Customers Complaint
Covering for other Employee
Making monthly report to the owner
January 2017 - April 2018
Barista, Paideia Coffee
Making coffee
Handling transaction
Handling complaint from Customer
Make monthly report to my supervisor
August 2016 - April 2017
Quality Assurance, Gameloft
Finding Bugs
Conduct test cases for certain Bugs
Testing Localization for Supported Languages
Education
2018
Postgraduate Program of Psychology, Universitas Gadjah Mada
2009
Bachelor Degree of Theology, Duta Wacana Christian University
Skills
Contact
- teofilushl.com
- teofilushl@gmail.com
- +6285868287080
- +6285868287080
Andrian S.P.
+6288214886012
andriansugengpurwoko@gmail.com
Wayan Nike Suputra
+62817100752
nike.suputra@hotmail.com
Emma Adiska Maulida
+6289695658349
emma.adiska@gmail.com
What My Friends Said About Me
My experience working with Teofilus inspire me a lot. Teofilus always has creative and efficient approach in problem solving with excellent time management. Along with mastering empathetic communication, he is also a persistent individual who go extra mile to explore work-related knowledge and eager to share it with his colleague.
Teofilus is a superb customer success specialist, and quite popular with our customers due to his warm personality. He is a wonderful team player, and always bring positive energy around him. He always try to deliver excellent service for customers, and assist his colleagues in needs. An incredible asset to have.
Teofilus brings positive energy around him. He is very outgoing and could established warm environment. No wonders that he is popular not only within the company itself but around our clients. He is fluent is troubleshooting website issue, especially related to WordPress. He is very helpful colleague and very responsive. Along my time working with him, Teofilus has assist me a lot handling our client.
Teofilus is a great team player who would go extra miles in helping his colleague while striving for excellence in any tasks that he’d assigned to. He has advance knowledge in WordPress development and hosting related issues. He also never stops improving his skills by allocating his time in e-learning courses and asking around to senior members of the team. Teofilus would be a tremendous asset to any instutions he’d take part to.